We have received very high volume of access to the entry for Non-Crowdfunding Charity, causing inconvenience to some and we would like to convey our sincerest apologies.

It is confirmed that high volume of access is preventing the payment system to reflect on the entry completion.

For those that we have confirmed the completion of the payment, we will contact as soon as possible via email. We would like to convey our sincerest apologies and we request for your understanding.

The donation amount and the designated charity organization can be confirmed through Charity My Page, and the entry status can be confirmed on "My Entry" page, however, it is taking time for the status to upload on the page. We are truly sorry and we request for your patience.

◯To review your donation amount, please refer to Charity My Page.

https://www.runwithheart.jp/en

For contact:

Tokyo Marathon 2020 Charity Desk

E-mail: tm2020-charity@or.knt.co.jp

〇To review your entry status, please refer to My Entry page.

https://myentry.onetokyo.org/login